Welcome to Trendy Lingerie Store’s FAQ! We’ve compiled answers to your most common questions about our premium lingerie, shipping policies, and more. Can’t find what you need? Our lingerie experts are always happy to help at [email protected].
About Our Products
What types of lingerie do you specialize in?
We offer a curated selection of premium lingerie for every need and occasion, including:
- Everyday essentials (balcony bras, bralettes, seamless knickers)
- Special occasion pieces (bridal lingerie, sexy lingerie)
- Functional support (sports bras, maternity & nursing)
- Fashion-forward styles (padded bras, strapless bras, suspender belts)
How do I choose the right lingerie size?
We provide detailed size guides for each product category. For first-time shoppers, we recommend:
- Taking fresh measurements before ordering
- Reviewing our fit recommendations for each style (e.g., balcony bras run true to size while bralettes may have more stretch)
- Contacting our fit experts at [email protected] for personalized advice
Shipping & Delivery
Where do you ship to?
We proudly offer global shipping to confident women worldwide! Currently, we cannot deliver to some remote regions in Asia. All orders are dispatched from our Glendale, California headquarters.
What are my shipping options?
We offer two premium shipping services:
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after dispatch) with full tracking
- Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
How discreet is your packaging?
We understand the personal nature of lingerie purchases. All items arrive in elegant, plain packaging with no external branding that indicates the contents.
Returns & Exchanges
What’s your return policy?
We offer a 15-day hassle-free return policy from the delivery date. Items must be unworn, with original tags attached, and in resalable condition. Simply email [email protected] to initiate your return.
Do you offer exchanges?
Currently, we process returns followed by new orders for size exchanges. This ensures you receive fresh, perfectly packaged items from our inventory.
Who covers return shipping costs?
Customers are responsible for return shipping fees unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Payments & Security
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We treat your transaction security with the same care we give to selecting our lingerie. Our checkout process uses industry-standard encryption, and we never store full payment details on our servers.
Customer Service
How can I contact your team?
Our lingerie experts are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm PST).
Do you offer gift services?
While we don’t currently offer gift wrapping, our discreet packaging makes any purchase suitable for gifting. You may include a gift message in the order notes during checkout.
Still have questions? Our team is dedicated to helping you find lingerie that makes you feel as beautiful as you are. Reach out anytime at [email protected] or start exploring our collections today!