At Trendy Lingerie Store, we want you to feel as comfortable with your purchase as you do in our premium lingerie. If you’re not completely satisfied, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Promise

We understand that intimate apparel needs to fit perfectly. That’s why we accept returns and exchanges on most items, provided they’re in original condition with tags attached and packaging intact. Your satisfaction is our priority, just like the perfect fit of our bras and lingerie.

How to Return or Exchange

  1. Initiate Your Request
    Email us at [email protected] within 15 days of delivery with your order number and return/exchange details.
  2. Prepare Your Package
    Include all original items with tags attached in their original packaging. For hygiene reasons, we cannot accept returns on worn or washed items.
  3. Ship Your Return
    Send your package to:
    Trendy Lingerie Store Returns
    6729 North 54th Avenue
    Glendale, US 85301
    We recommend using a trackable shipping service as you’re responsible for the package until we receive it.
  4. Processing
    Once received, we’ll inspect your items and process your return or exchange within 3-5 business days.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Trendy Lingerie Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Items to return/exchange: – [Product Name], [Size], [Color] – [Product Name], [Size], [Color] Reason for return/exchange: [Please specify] I have reviewed the return policy and confirm the items are in original condition with tags attached. Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Information

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items:

  • Briefs and Knickers (unless packaging is unopened)
  • Seamless Knickers (all styles)
  • Bikini Bottoms
  • Hosiery (if packaging seal is broken)

International Returns

Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using the original shipping carrier (DHL, FedEx, or EMS) for returns.

Exchange Policy

We’re happy to exchange items for a different size or color (subject to availability). Simply follow the return process above and specify your exchange preferences in your email. We’ll ship your new item as soon as we process your return.

For any questions about our returns policy, please contact our customer care team at [email protected]. We’re here to ensure your lingerie shopping experience is as smooth and satisfying as our seamless collections.