At Trendy Lingerie Store, we’re committed to making your intimate apparel shopping experience as seamless as our finest lingerie. Below you’ll find all the details about our shipping options and straightforward returns process.
Shipping Information
We ship worldwide (excluding some remote areas and parts of Asia) via trusted carriers to ensure your delicate items arrive safely and discreetly.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Basic tracking included
Please note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot be held responsible for delays caused by customs or carrier issues.
Our Return Promise
We understand that intimate apparel needs to fit perfectly. That’s why we offer a 15-day return window from the date of delivery for most items in original condition. Your satisfaction is our priority, just like the perfect fit of our bras and lingerie.
How to Return or Exchange
- Initiate Your Request
Email us at [email protected] within 15 days of delivery with your order number and return/exchange details.
- Prepare Your Package
Include all original items with tags attached in their original packaging. For hygiene reasons, we cannot accept returns on worn or washed items.
- Ship Your Return
Send your package to:
Trendy Lingerie Store Returns
6729 North 54th Avenue
Glendale, US 85301We recommend using a trackable shipping service as you’re responsible for the package until we receive it.
- Processing
Once received, we’ll inspect your items and process your return or exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Trendy Lingerie Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Items to return/exchange:
- [Product Name], [Size], [Color]
- [Product Name], [Size], [Color]
Reason for return/exchange: [Please specify]
I have reviewed the return policy and confirm the items are in original condition with tags attached.
Please advise on next steps.
Best regards,
[Your Full Name][Your Email Address]
[Your Contact Number]
Refund Information
- Timing: Refunds are processed within 5-7 business days after we receive and inspect your return.
- Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on the following intimate items:
- Briefs and Knickers (unless packaging is unopened)
- Seamless Knickers (all styles)
- Bikini Bottoms
- Hosiery (if packaging seal is broken)
International Returns
Customers outside the U.S. are responsible for return shipping costs and any applicable customs fees. We recommend using the original shipping carrier (DHL, FedEx, or EMS) for returns.
Exchange Policy
We’re happy to exchange items for a different size or color (subject to availability). Simply follow the return process above and specify your exchange preferences in your email. We’ll ship your new item as soon as we process your return.
For any questions about our shipping or returns policy, please contact our customer care team at [email protected]. We’re here to ensure your lingerie shopping experience is as smooth and satisfying as our seamless collections.